Every RMG unit is bench-tested on real ATM rigs before dispatch and ships with its test record.

Warranty periods

New (OEM): manufacturer-standard period as quoted, minimum 90 days.
Refurbished: 90 days from delivery for the refurbished function.
Premium rebuilt: up to 180 days as stated on the quotation.

What is covered

Defects in materials or workmanship under normal use, matching the tested function on the record. Not covered: damage from misuse, wrong-voltage install, unauthorised repair, cosmetic wear, or incompatibility caused by buyer-supplied platform details that differ from the order.

RMA process

1. Email tony.hkrm@gmail.com with order number, symptoms and photos/video.
2. Our engineers reply within 24h; most issues are solved remotely with diagnostics.
3. If hardware return is needed, we issue an RMA number and return instructions. Do not ship without it.
4. After inspection we repair, replace or refund at no extra cost for covered defects.

Warranty does not lapse if you use RMG support; keep your order records.